Privacy Policy

1. Introduction

KS Recovery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our third-party addiction treatment matching service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (phone number, email address)
• Location information (city, state)
• Age and demographic information
• Insurance information (if provided)
• Treatment preferences and needs
• Medical history relevant to treatment matching (if shared)

2.2 Usage Information

We automatically collect certain information when you use our services:

• Call logs and duration
• Website usage data
• IP address and browser information
• Device information

3. How We Use Your Information

We use your information to:

• Provide our third-party matching services
• Connect you with appropriate treatment facilities
• Improve our services and website
• Communicate with you about our services
• Comply with legal obligations
• Maintain records as required by law

4. Information Sharing and Disclosure

4.1 Treatment Centers

We may share your information with treatment centers that we believe may be appropriate for your needs. This sharing is done with your consent and for the purpose of facilitating your connection with treatment services.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, subject to confidentiality agreements.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

4.4 Emergency Situations

In emergency situations where we believe disclosure is necessary to prevent harm, we may share relevant information with appropriate authorities.

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data
• Secure storage systems
• Limited access to personal information
• Regular security assessments
• Staff training on privacy protection

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and correct your personal information. Contact us to request access to or correction of your information.

6.2 Opt-Out

You may opt out of further communications from us at any time by:

• Calling our helpline at (708) 943-1314
• Emailing us at [email protected]
• Following unsubscribe instructions in our communications

6.3 Data Deletion

You may request deletion of your personal information, subject to legal and business requirements for record retention.

7. Retention of Information

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

9. State-Specific Rights

9.1 California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used, the right to delete personal information, and the right to opt-out of the sale of personal information.

9.2 Other State Laws

Residents of other states may have additional privacy rights under applicable state laws. Please contact us for information about your specific rights.

10. International Users

Our services are primarily intended for users in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to and processed in the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Contact Information